Returns & Exchanges
At Nanoleaf, we want you to be completely satisfied with your smart lighting setup. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Carefully pack your Nanoleaf products in their original packaging, ensuring all controllers, linkers, and power supplies are included.
Ship the Items
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hardware, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing